Tesco
Customer Assistant
2022 — present
Summary
I worked as a Customer Assistant at Tesco Express across multiple stores from January 2022 to September 2024, then briefly left for B&M, before being welcomed back in October 2024 due to my strong work ethic and proven reliability. My responsibilities extended beyond typical customer assistant duties, demonstrating trustworthiness, flexibility and leadership potential. See below for details.
Skills
- Customer service – friendly, helpful, and attentive to customer needs; consistently recognised with 5-star customer feedback
- Time management – capably balanced multiple tasks across departments
- Teamwork – adapted to different team environments and supported new store openings
- Initiative and reliability – took on extra responsibilities voluntarily and consistently met expectations
- Communication – maintained clear and positive communication with both customers and team members
- Adaptability – worked across various store locations to support business needs
Competencies
- Attention to detail – ensured shelf standards by rotating stock, removing damaged items and facing products correctly
- Leadership potential – carried out responsibilities typically handled by shift supervisors, including: date scanning, stock reductions, till approvals, cash counts, etc.
- Learning agility – took initiative to learn bakery operations and new systems
- Work ethic – maintained strong commitment even while commuting long distances during university and sixth form
Achievements
- Offered a permanent contract after outstanding performance during the original temporary contract
- Received two 5-star customer reviews, leading to store manager using remaining budget to retain me
- Hand-picked to support the launch of a new store, Tesco Metquarter Express, due to my extensive experience
- Invited to take on shift supervisor tasks (unpaid) due to high performance and trustworthiness
Training/certifications
- Cash handling – cash counts and till resets
- Silver Food Safety – scored 100% and became the store's permanent baker for one shift a week (Tesco Pensby Express). Gained practical experience in food handling, hygiene and in-store bakery operations
- Key security – holding a store key (while I was the baker at Tesco Pensby Express) to open-up the shop in the morning
Timeline at Tesco
- January 2022 – started at Pensby Tesco Express
- September 2022 – transferred to Myrtle Street Tesco Express (Liverpool, nearer university halls) on a student contract
- University holidays (2022–2023) – returned to Pensby Express during term breaks
- 2nd year in university – Remained at Pensby Express, commuting from Liverpool for shifts
- 3rd year in university (2024) – offered a permanent contract at Metquarter Tesco Express to support new store opening
- September 2024 – left for an offer of employment at the B&M distribution centre
- October 2024 – forced to leave B&M due to the physically-demanding work and absence of team communication, quickly taken back by Tesco due to proven reliability and valuable contributions